Customer Service Training

Does your customer service team sometimes struggle to answer difficult or left-field questions?

Does the prospect of having to front a potentially hostile public meeting fill you with fear?

Maybe it’s a one-on-one with a particularly challenging customer / resident / parent that has you worried.

We can help.

You’ll be given theory and techniques that work and shown examples of people successfully using those techniques.

Then we’ll bring it all together in role plays tailored to the very situations that keep you awake at night.

Customer Service Training

Customer Service Training Workshops

Handling Difficult Questions

It’s not just journalists who ask difficult questions, they can come from anywhere – customers, shareholders, staff, locals, parents, donors. The list is endless.

This workshop focuses exclusively on how to handle those questions with integrity and grace.

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Message Development

Worried your messages aren’t getting through? Or are you so overwhelmed with information you don’t know where to start?

We’ll help you achieve cut-through with checklists and techniques for crafting the right messages, for the right audiences, delivered in the right way.

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What Our Clients are Saying

Best media training in my 25-year career. I wish I had this knowledge years ago. Very relevant and useable 10/10.

Lee Burdett NSW DPI Fisheries